Terms and Conditions
PRICE
All dollar amounts are USD$. Subject to change. Final cost may vary worldwide due to differences in taxes, duties and shipping costs.
PRICE PROTECTION POLICY
ENSELE® guarantees the purchase price of your new MyLifeCom ® system. This means that if the website advertised price for your system drops within 90 days of your purchase date, ENSELE® will refund the difference between what you paid for the qualifying product, and the new advertised price.
This policy only applies to new system bundle (hardware and MyLifeCom ® software license in a bundle sale) or replacement system sales, with the same technical specifications as the lower advertised product (ie. same accessories, computer type/make/ model/ specs, and purchase terms, etc). Promotional coupons are excluded from the calculation. This policy only applies to systems purchased after April 16th 2020.
REFUNDS
When a payment is made by credit card, a refund will be made to the same credit card used for purchase. If that is not possible, refunds will be made via PayPal for future purchases.
PAYMENT OPTIONS
We accept VISA, MasterCard, PayPal, cashier’s check, and electronic funds. We generally do not accept institutional POs – please contact ENSELE® directly for exceptions. Please allow time for paper checks to be received and to clear—which can be up to 26 business days for US banks. We regret we cannot process an order before payment is received. Please note that any currency exchange or foreign transaction fees associated with this purchase are charged by the credit card issuer directly and not ENSELE®. These charges can range from 1 – 4%, best to check with your credit card issuer for more information.
COLLECTION
ENSELE® customers and clients with account balances must make their payments(s) as per the agreement with ENSELE®. Should they fall behind on payments, ENSELE® will make attempts to contact the party or parties involved to resolve the matter. In the unlikely event the party becomes non-responsive or a resolution cannot be reached, legal action will follow.
SHIPPING CHARGES
Shipping charges vary according to item, destination and service. Charges may be included in the original invoice, or may involve a second, separate charge once costs are known. The items for which shipping is included in the price are indicated. Please note that all Customs & Import duties as well as any other cost associated with package clearance – which are nothing to do with shipping costs – are the responsibility of the purchaser, whether shipping costs are included in the price of the product or not.
WHEN WILL I RECEIVE MY ORDER?
Orders are typically shipped from our facilities within 5-7 business days after payment is processed. Shipping time (ie. time your order takes to get to you) can vary depending on how long it takes to clear customs. Clients often receive their orders in as little as 7-10 days after leaving our facilities, but it can sometimes take significantly longer. Unfortunately the customs clearance process is 100% out of our control.
DUTIES AND TAXES (For All Shipments Being Delivered Outside of Canada)
Any package shipped to an address outside of Canada is subject to import taxes, customs duties and fees collected by the destination country, including the USA. These fees, plus any additional charges for customs clearance are the responsibility of the recipient. Sometimes payment will be required upon delivery, other times recipients will receive a bill in the mail (from UPS or FedEx who cleared the package on your behalf or a government agency) after the fact. We have heard of some states in the USA issuing state tax invoices to the client after the fact. ENSELE Institute Inc. has no control over these charges, nor can we predict what they may be. Customs policies vary widely from country to country so please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond original delivery estimates, sometimes significant ones. While we work closely with customs agents to provide them with the additional information/documentation they are requesting, ENSELE Institute Inc. has no control over these delays, nor can we predict how long delays will be.
CANCELLATIONS AND RETURNS
Orders may be canceled or returned within 30 days from the delivery date (as indicated by our official transporter) for a refund less a 20% restocking fee plus the cost of replacing consumables (includes sensors) and damaged or missing components. ENSELE® will arrange shipment through its regular carrier at customer’s expense.
LIVE EVENTS / CONFERENCE POLICY
As much as we work to avoid it, it is at times necessary to change, reschedule or even cancel events depending on circumstances. ENSELE® is not responsible for any expenses incurred by ticket holders or attendees for any reason. If an event is canceled, your ticket purchase will be reimbursed.
WARRANTIES
We cannot guarantee results on any particular system, but we can and do guarantee the operation of the system. Please contact us within 30 days of delivery if you are experiencing any software or hardware problems. After that, ENSELE® warranties other hardware is warrantied by the manufacturer (you may need to contact the manufacturer directly). Note that ENSELE® must qualify the hardware as unserviceable (ie, that there’s actually a hardware issue), for replacement eligibility. To do so, ENSELE® will perform tests & technical servicing. If the issue is found to be software-based, ENSELE® will perform the repair and configuration on your original equipment & return the fully functional system back to you.
Please contact customer care for contact information if you are uncertain where to call. We are more than happy to assist you.
Under no circumstance is ENSELE® to be held accountable for loss of time, income or clientele. If you are a trainer by profession we strongly advise incorporating redundant systems into your practice and obtaining business interruption insurance from a third party vendor.
REPAIRS
Under Warranty Repairs:
If your product’s warranty is in good standing, ENSELE® will repair the (parts & labor) at no charge to the Customer.
Out-of-Warranty Repairs:
ENSELE® will perform the repair and Customer is responsible for a USD$100 deductible.
Repair Warranty:
All repairs and workmanship come with a 1 year warranty. This warranty is limited to the scope of the work performed.
Software Configuration Warranty:
Your configuration is considered your responsibility to maintain. It’s important to follow ENSELE® guidelines in this regard so that your system will continue to run optimally. Should your ENSELE® originating hardware fail in a way that is serviced/ repaired under warranty, and that service compromises your configuration, then ENSELE® will perform a remote software configuration, free of charge, as long as you meet the following requirements; 1) prior to reconfiguration, the system being serviced was running the latest version of MyLifeCom ® software 2) the system meets ENSELE®‘s technical specs for the version of MyLifeCom ® to be configured 3) your account with ENSELE® is in good standing.
Software Updates & Software Upgrades:
MyLifeCom ® 3 software includes free updates for all owners in good standing. Updates typically include bug fixes and/or general software improvements. A release of new MyLifeCom ® software would be considered an upgrade, and typically includes new features and/or significant software enhancements. Updates are free for current software version owners, upgrades are paid.
MyLifeCom ® System Modifications:
Your MyLifeCom ® system has been carefully configured to run properly on the hardware with which it was received. ENSELE® does not support any computer (including computer hardware, firmware and software, ie OS, support files, etc) or hardware that has been modified without express written approval from ENSELE®. If you need to perform any technical servicing on your computer, please contact ENSELE® ahead of time to verify your plans. If ENSELE® agrees with your approach, it’s necessary to replace any defective parts with OEM replacements (not upgrades). Upgrading components may not only void manufacturer warranty but if performed without ENSELE® approval, will make your system unserviceable by ENSELE®.
MyLifeCom ® Purchase Agreement:
You are licensing the use of MyLifeCom ® software subject to the terms and conditions of the End User License Agreement (EULA) included in the software and by using the software, you are agreeing to the conditions of that agreement. MyLifeCom ® is sold on the understanding that you are using it lawfully within your state, province or country and determining applicable laws is entirely your responsibility.
Consent Form:
A Consent Form must be signed at time of order. Please note that your order will NOT be shipped until the Consent Form is completed and submitted to our Order Desk. You also must have all clients sign a consent form prior to beginning their training with you.
Computer Licensing:
ENSELE offers a carefully configured and standardized platform to ensure the ability to provide high quality and effective support to its users. For this reason, ENSELE neither licenses nor supports any system that did not originate from ENSELE®.
A Note About System & Internet Requirements:
MyLifeCom ® needs to be connected to the internet in order to launch. There is a seven day grace period, to allow for the occasions your internet is down or you are in an area without internet. Should you expect to be without internet for more than 7 consecutive days, please contact us beforehand so that we can accommodate you. If you’re offline for more than 7 consecutive days unexpectedly, we recommend using your cellular phone as a hot spot in order to launch MyLifeCom ®.
: You must be a system owner or in the process of purchasing a new system in order to be eligible. All subscriptions are a minimum commitment of 12 months. Annual subscriptions are non-refundable and are not transferable. Any “unused” portions or time of the annual subscription cannot be prorated or refunded. There is a 12 payments commitment to this service and you may cancel any time after 12 payments are up. Monthly payments will continue after your 12 payments commitment has been reached until you choose to discontinue membership. Cancellation of or failure to pay the monthly subscriptions prior to the 12 payments minimum will result in the deactivation of any software upgrade obtained via that membership. Any service, discounts applied, financing member rates or fees earned are also subject to being revoked or additional charges incurred should a membership not be fulfilled in full. Please note that no earlier versions of software can ever be loaded onto a system.
Zoom:
When choosing to have ENSELE® access your system remotely you are giving ENSELE® or its representative permission to perform any and all operations deemed appropriate by ENSELE® including downloading files to or from your system. ENSELE® will fully maintain your system providing no alterations or additions are made in any way by anyone outside of ENSELE®’s technical team. ENSELE® will support systems older than three years only at its discretion. The current Antivirus software recommended by ENSELE® must remain active on the system for us to offer Zoom support. We’re sorry, we can no longer support MyLifeCom ®v2 or prior due to age and technical limitations.
License Transfers:
MyLifeCom ® licenses are not permitted to be transferred.
ENSELE® reserves the right to provide technical support on a limited basis depending on the age of the software, operating system and/or computer/tablet. MyLifeCom ® software that is out of date may no longer be supportable unless an upgrade has been purchased.
Support:
ENSELE® agrees to offer support for current (latest) releases of MyLifeCom ®. Older versions of MyLifeCom ® may be supported on a limited basis once it becomes outdated, however no guarantees can be made on the outcome of support. MyLifeCom ® with noncurrent computer operating systems will have some, limited or no support based on the age of the OS at the discretion of ENSELE®. ENSELE® cannot offer support for systems for which OS updates are no longer available by the original OS manufacturer. MyLifeCom ®
Video Media:
All videos appearing on ensele.com and all ENSELE® managed YouTube channels are the copyrighted works of ENSELE®, and may not be downloaded or republished. You may share videos with YouTube’s native share options for direct stream via the originating ENSELE®/ MyLifeCom ® YouTube channel. Here’s how.
TERMS OF SERVICES
Who Can Join?
Users of the most current version of MyLifeCom ® Professional or Personal are eligible for membership (users of earlier versions must upgrade prior to seeking membership).
Membership Refusal/Termination:
- ENSELE Institute Inc. always reserves the right to offer membership and to refuse membership entirely at its discretion, at any time.
- Should ENSELE Institute Inc. (or its representatives) elect to terminate a membership, the user will be reimbursed for the time remaining after the 12 month commitment is satisfied, less their membership months calculated at the monthly rate. So, if the individual pre-paid for an additional year and were asked to leave after 4 months, their reimbursement would be the annual fee minus (monthly fee x4).
Free Technical Support:
Systems originating from ENSELE®, qualify for technical support. Hardware issues must be dealt with directly with the manufacturer. We can try to diagnose hardware issues, but in some cases a local technician may be required or may need to send it to the manufacturer for diagnosis & repair.
In no case can we help with local internet connectivity or speed issues.
Under no circumstance is ENSELE® to be held accountable for loss of time, income or clientele.
Please refrain from having any technician other than a ENSELE® technician work on your system.
Annual Membership:
Upon signing up, you are committing to a renewable contract (min 12 months). Your membership will continue on a month to month basis for monthly subscribers after the initial 12 months, but you can cancel at any time. It is renewable annually for yearly subscribers. Only should you cancel and then rejoin will you need to complete the initial 12 month commitment again. You can prepay for a year at a discounted rate or you can pay on a monthly basis at the regular fee. To pay on a monthly basis you must provide a credit card that is valid through the duration of your membership. Membership will be suspended after three declined attempts. We’re sorry, no credits are issued for canceled memberships and payment in full is required for any outstanding balance. Software upgrades obtained by memberships that become canceled or suspended prior to the 12 month commitment being met will be deactivated.
Internet:
Members must avail themselves of a reliable internet connection (5Mbps+). Our ability to provide you with remote technical support depends on the quality of your internet connection. Please note that wireless connections can drop which will result in disconnection, so do use a solid connection if you have one.
MEMBER REFERRAL PROGRAM
What Is the Member Referral Program?
ENSELE® is aware that many systems are placed as a result of people being introduced to MyLifeCom ® from our existing users. The Member Referral Program was developed as a thank you to our trainers for working with these individuals, spreading the word about MyLifeCom ® and bringing new clients to ENSELE®. By being named by a new user as a person that helped them make their decision to purchase, the Member can earn a Member Referral Fee on their upgrade or next annual subscription. The Member Referral Program is a great way for existing full members to share their knowledge and supplement their income.
Who is Eligible to Be Part of the Program?
The Member Referral Program is open to all members.
Payment:
Payment is made via Paypal or may be credited to your ENSELE® website account, to be used toward future purchases. After the new client submits their order listing you as their Referring Member, you will receive an e-mail from ENSELE® letting you know that you have been named as a Member Referral along with the amount of your eligible fee. In order to receive payment please send an e-mail to info@enselel.com within 30 days of receiving that e-mail that clearly indicates your name, the new client name, “ Member Referral Fee” amount and the e-mail address linked to your paypal account. Should the customer opt for in house financing remuneration will be made 3 months from the sale date or at the time the 3rd payment is made, whichever is later. Should you prefer to hold the funds in your website account toward future purchases with ENSELE® please indicate this in your e-mail. Member Referral fees may not be applied to the sale invoice – they are fees available for collection only by the rightful Member of a qualifying MyLifeCom ® product sale. Member Referral fees may not be gifted or transferred to another user in compliance with these terms and conditions. Should the Member be past due on any ENSELE® account the Member fee will be applied toward that balance. Should the Member currently have an in-house financing balance, the Member fee may be used to make additional payment to the balance owing.
Returns:
Should the client return the purchased system to ENSELE® for any reason, the Member fee will be reimbursed to ENSELE® within the following 30 days. Failure to provide the reimbursement within that 30 day period may result in benefit access being denied and Member Referral status suspended.
Computerized translations are only an approximation of the website’s original content. The translation should not be considered exact and in some cases may include incorrect or offensive language. ENSELE Institute Inc. does not warrant the accuracy, reliability or timeliness of any information translated by this system. In addition, some applications, files or items cannot be translated including graphs, photos or portable document formats (pdfs).
Any person or entities that rely on information obtained from these systems does so at his or her own risk.
Select forms and files are available in certain languages in our section. These forms and documents were translated by a translation service and should be accurate. If you find a problem with one of these forms, please contact us at info@ensele.com.
All terms & conditions are subject to change without notice. This page is for reference only.